Cancellation & Refund Policy

1. Nature of Services

inLudhiana.com provides 100% digital advertising, business directory placement, verified badge assignment, and local promotion services for businesses in Ludhiana, Punjab. Because services are digital and activate immediately upon payment verification, no physical goods are shipped.

2. Subscription Cancellation

• Business owners may cancel recurring subscriptions at any time directly through their Owner Dashboard or by emailing support@inludhiana.com.
• Upon cancellation, your listing remains featured with all premium benefits until the conclusion of your current prepaid billing cycle (30 days for monthly plans, 365 days for yearly plans).
• No renewal fees will be charged following a confirmed cancellation request.

3. Refund Eligibility & 7-Day Satisfaction Guarantee

We take pride in delivering maximum visibility for Ludhiana businesses. You are eligible for a full refund under the following conditions:

• Duplicate Payment: If you were accidentally charged more than once for the same subscription period due to a technical glitch.
• Service Non-Delivery: If your listing was not elevated or published within 24 hours of successful payment confirmation.
• 7-Day Trial Guarantee: If within 7 calendar days of your initial plan upgrade you are unsatisfied with platform services, you may request a refund by emailing our support desk.

4. Refund Processing Timeline

Approved refunds are processed through our payment gateway partner (Razorpay) and credited back to the original payment source (UPI account, Credit/Debit card, or Net Banking account) within 5 to 7 business banking days, according to your bank's standard settlement cycle.

5. How to Request a Refund

To initiate a cancellation or refund inquiry, please provide your Business Name, Registered Email, and Razorpay Payment ID to: